Data triangulation: using comment analysis to refine web quality metrics (2005)

In this paper the quantitative data produced by WebQual is supplemented by open comments from respondents. The comments, via data triangulation, provided much more insight into the perceptions of site quality than the statistical data alone. The results of the
comment analysis both support the instrument and point to additional factors determining the perceptions of quality of e-government services. View or download the paper in pdf format (83k).

To reference this paper:
Barnes, S., and Vidgen, R., (2005). Data Triangulation in action: using comment analysis to refine web quality metrics. In: Proceedings of the 13 th European Conference on Information Systems, Regensburg , Germany , May 26–28.

Evaluation of the UK Inland Revenue Web site: interactive and non-interactive users (2003)

We examine the results of a survey of the quality of a Web site provided by the UK Government. The site is that of the Inland Revenue. The survey was administered directly after the launch of a new system to enable online submission of self-assessed tax returns. View or download the paper in pdf format (124k).

To reference this paper:
Barnes, S., & Vidgen, R., (2003). Interactive E-Government: Evaluating the Web Site of the UK Inland Revenue. Journal of Electronic Commerce in Organizations, 2(1), 22pp.

Longitudinal study of a knowledge sharing Web site (2003)

This paper examines the results of a quality survey of a Web site provided by the OECD. The site is examined before and after a major
redesign process. The metrics and findings demonstrate not only the strengths and weaknesses of the sites, but also the different impressions of users in member countries. View or download the paper in pdf format (448k).

To reference this paper:
Barnes, S., & Vidgen, R., (2003). Measuring Web Site Quality Improvements: A Case Study of the Forum on Strategic Management Knowledge Exchange. Industrial Management & Data Systems, 103(5): 297-309.

An Integrative Approach to the Assessment of E-Commerce Quality: online book stores (2002)

With the development of WebQual 4.0 we pulled together the earlier strands and developed a generic instrument that was tested on Internet bookshops with a sample size of 384. The paper was published in the Journal of Electronic Commerce Research (JECR), a leading IS journal. View or download the paper in pdf format (226k).

To reference this paper:
Barnes, S., & Vidgen, R., (2002). An integrative approach to the assessment of e-commerce quality. Journal of Electronic Commerce Research. 3(3).

Evaluating WAP news sites: the WebQual/M approach (2001)

The introduction of mobile Internet services led us to develop a WebQual instrument for assessing the quality of WAP offerings. This paper reports on the assessment of three News services. The paper is in the proceedings of ECIS 2001. View or download a pdf version of this paper (313k).

To reference this paper:
Barnes, S. J., K. Liu, and R. T. Vidgen, "Evaluating WAP News Sites: the WebQual/M approach," Proceedings of the Ninth European Conference on Information Systems, Bled, SLovenia, June 27-29, 2001.

Assessing the quality of auction web sites (2001)

WebQual 3.0 brings together the information quality of WebQual 1.0 and the interaction quality of WebQual 2.0. Quality is viewed in three dimensions: Information quality, Interaction Quality, and Site Design Quality. The instrument is tested in the domain of online auctions (Amazon, eBay, and QXL) and involved a high degree of interaction of the subjects and the web sites evaluated. Analysis shows that the results have high reliability. This paper has been published in HICSS-34. View or download a pdf version of this paper (86k).

To reference this paper:
Barnes, S .J. and R. T. Vidgen, "Assessing the Quality of Auction Web Sites," Proceedings of the Hawaii International Conference on Systems Sciences, Maui, Hawaii, January 4-6, 2001.